Learner Resources-FNSPAY515 Interpret and apply knowledge of taxation systems relevant to payroll PUA Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

area and quantify dimensions TLIF4066 Implement and supervise transport regulations compliance systems TLIR0003 Monitor supplier performance TLID0020 Shift materials safely using manual handling methods BSBPEF402 Develop personal work priorities BSBWHS411 Implement and monitor WHS policies

configure and test advanced server based security ICTSUS601 Integrate sustainability in ICT planning and design projects Elective units ICTNWK608 Configure network devices for a secure network infrastructure ICTNWK609 Configure and manage intrusion prevention system on network sensors ICTNWK613 Develop plans to manage structured troubleshooting process of enterprise networks ICTNWK615 Design and configure desktop virtualisation ICTNWK607 Design and implement wireless network security ICTPRG502 Manage a project using software management tools ICTPMG609 Plan and direct complex ICT projects Additional electives ICTNWK527 Manage an enterprise virtual computing environment ICTNWK531 Configure an internet gateway ICTNWK535 Install an enterprise virtual computing environment ICTNWK615 Design and configure desktop virtualisation ICTPMG501 Manage ICT projects ICTSAD506 Produce a feasibility report * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTSAS305 Provide ICT advice to clients ICTWOR306 Resolve technical enquiries using multiple information systems ICTWOR308 Provide customer service to telecommunications customers If you require RPL Kits with comprehensive benchmarking

Learner Resources-FNSPAY515 Interpret and apply knowledge of taxation systems relevant to payroll PUA Core units SIRXCEG001 Engage theOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all